Return & Exchange Policy

Our Policy

Straps that have been used, worn, personalised, cut, or installed cannot be returned. Unused and unpersonalised straps in their original packaging may be returned for a refund within 14 days of delivery. The cost of return shipping is the customer's responsibility unless the return is due to our error.

Exchanges are available for eligible, non-personalised straps within 14 days of delivery, including for sizing or reference mistakes. The strap must remain in the same condition in which it was delivered. The cost of exchange shipping is the customer's responsibility unless the exchange is due to our error.

Eligibility at a Glance

• Used, Worn, Cut or Installed Straps: Not Eligible for Return
• Personalised Straps: Not Eligible for Exchange or Refund
• Unused Straps in Original Packaging: Eligible for Return or Exchange Within 14 Days of Delivery
• Return/Exchange Shipping: Covered by the Customer, unless the return/exchange is due to our error
• Outcome: Refund (returns) or New Strap (exchanges)

Warranty Coverage

Every Watch Anatomy strap is backed by a 2-Year Warranty against manufacturing and material defects, regardless of the above. The warranty does not cover normal wear and tear, accidental damage, misuse, improper installation, or modifications made after purchase.