Terms of service

1. Use of Our Website

By using this website, you confirm that you are at least 18 years old and legally eligible to enter into binding agreements.

You agree not to misuse our products or services, interfere with the operation of this website, or violate any applicable laws.

2. Products & Availability

All straps are offered subject to availability and are made reference-specific to fit a particular watch model.

It is the customer's responsibility to confirm the correct reference for their watch before ordering. We strive to present all products as accurately as possible, but we do not guarantee fitment if an incorrect reference is selected by the customer.

Packaging and presentation may be updated without prior notice.

3. Pricing

All prices are listed in Egyptian Pounds (EGP) and may be updated at any time without prior notice. Prices in effect at the time an order is confirmed will apply to that order.

We reserve the right to modify or discontinue any product at any time.

4. Orders & Confirmation

We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or stock unavailability.

  • Orders must be confirmed via phone call or WhatsApp.
  • Unconfirmed orders may be cancelled.

This process helps ensure order accuracy and prevent fraudulent activity.

5. Shipping & Delivery

  • Delivery timelines are estimates only.
  • Delays may occur due to courier services or circumstances beyond our control.

Please review our Shipping Policy for more information.

6. Returns & Exchanges

  • Returns are not accepted for straps that have been used, worn, personalised, cut, or installed.
  • Unused straps in their original packaging may be returned for a refund within 14 days of delivery.
  • Exchanges are available for eligible, non-personalised straps within 14 days of delivery, including for sizing or reference mistakes.
  • The cost of return or exchange shipping is the customer's responsibility unless the return or exchange is due to our error.

All straps are additionally covered by our 2-Year Warranty against manufacturing and material defects regardless of the above.

7. Installation & Limitation of Liability

Watch Anatomy is not responsible for any issues, damage, or injury arising from installation carried out by an external or third-party specialist.

Our liability is limited to installation performed by our own in-house specialists, and in that case is limited to damage directly caused by installer error, excluding any pre-existing condition, wear, or defect in the customer's watch, and capped at the value of the strap purchased.

To the fullest extent permitted by law, Watch Anatomy is not liable for any indirect or incidental damages, or for any issues arising from the use of our products or website generally.

Nothing in this section excludes any liability that cannot be excluded under applicable Egyptian law.

8. Intellectual Property

All content on this website, including images, branding, and text, remains the property of Watch Anatomy and may not be used without permission.

References to third-party watch brands are made solely to describe strap compatibility. Watch Anatomy is an independent strap manufacturer and is not affiliated with, endorsed by, or sponsored by any watch manufacturer named on this site.

9. Third-Party Services

We may use third-party providers such as payment gateways and shipping companies. We are not responsible for their policies, errors, or performance.

10. WhatsApp Communication

By providing your phone number, you agree that Watch Anatomy may contact you via WhatsApp regarding:

  • Order confirmation
  • Cash on Delivery verification
  • Shipping updates
  • Customer support

11. Governing Law

These Terms are governed by the laws of the Arab Republic of Egypt.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any revisions.